BPO SERVICES
CS Outsourcing
Deliver exceptional customer experiences with our dedicated customer support teams. From handling inquiries to resolving issues, our professionals ensure your customers receive the support they deserve.
HR Outsourcing
IT Outsourcing
Stay ahead in the digital landscape by outsourcing your IT services to us. Our team of skilled professionals manages your IT infrastructure, software development, and support, ensuring a secure and efficient technology environment
Finance and Accounting
Achieve financial excellence by outsourcing your finance and accounting processes to us. From bookkeeping to financial analysis, our experts ensure accuracy and compliance with industry standards.
Back Office Outsourcing
Drive your business forward with our outbound services. From telemarketing and lead generation to market research and appointment setting, we empower your business to reach new heights.
Multilingual BPO
Reach a global audience effortlessly with our multilingual BPO services. We support communication in multiple languages, ensuring effective engagement with customers and stakeholders worldwide.
Professional call center solutions for any business
24/7 customer support.
Specialty Answering Service offers two types of call center experiences with both inbound and outbound call center services. With 24 hour availability and the ability to scale up quickly to meet any demand, SAS can help you help more customers faster, and for less.
Shared
Expand your business with our shared call center service and give your customers access to customer service 24/7. From order processing to live lead transfers, our team of virtual agents can handle it all. Our affordable pricing structure can be tailored to fit any sized budget.
24/7 Service
Our 24 hour call center enables your company to be available around the clock without the associated costs. Our agents can dispatch urgent calls, schedule appointments, answer questions, and be generally amazing whenever your customers decide to call.
Automated
Specialty offers several types of automated call center solutions including IVR, voicemail, and customized greeting options. Our IVR options allow callers to select certain numbers to be routed to a specific department, person, or secondary recording. Our voicemail options allow callers to leave a voice message, which is then emailed to the recipient(s), and our customized greeting option allows businesses to create custom greetings that play prior to our agents getting on the phone.
American Call Center
Specialty is an American call center with locations throughout the US, so all of your calls will be handled right here in the USA. While many companies may outsource overseas to help save money, we believe in the power of a local, US presence. You don’t have to worry about language barriers or a lower quality of service. And, competitive pricing means you can save money and get amazing service all at the same time.
Bilingual & Spanish
With over 35 million Spanish speakers in the United States, we understand the importance of opening up communication channels to those who do not speak English as their first language. Our bilingual call center services can help cater to your Spanish speaking callers which will open up the door to more business, happier customers, and a more inclusive brand image.
Small Business
With affordable call center services, customer service doesn’t need to be a challenge for small businesses. As your small business call center, we’ll answer your calls in our blended operator group, giving you 24/7 access to great customer service agents at a monthly price any small business can afford.
Why choose Specialty?
Offering amazing customer service should be a top goal for any business. If you’re struggling to meet customer service goals, are spending too much in-house, or are getting too many calls and need an overflow option – you should be looking for call center services to lend a hand. We have been servicing businesses of all sizes since 1985 and can work with your business to customize an affordable solution.
Dedicated
Our dedicated call center services are the next level of branded customer support. With hiring input and personalized training, our dedicated options are the closest thing to your own employees. Your team of dedicated agents will only handle your calls so they can accurately represent your brand 100% of the time.